FAQ

If you are having any problems please look through all FAQ below as most problems can easily be solved. If you are still experiencing any issues contact my support team by creating a ticket below and someone will get back to you. Thanks

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Is this your your actual training guide?

Yes - My guide is based on what I do myself and has helped me achieve my physique today.

How do I receive the guide?

You get my guide in 2 formats. One is a eBook which will come to you via email. Secondly through the Aflete app which contains all the workouts and videos.

Will the guide expire after I have completed all the weeks?

No, you have lifetime access to the guides so they will never expire. You can complete them as many times as you like.

Can I buy your guide Internationally?

Yes my guide is available in all countries and you can pay via Card or PayPal

Will the plans ever expire after I have completed all the weeks?

No, you have lifetime access to the guides so they will never expire. You can complete them as many times as you like.

How do I receive the workout plan?

All my workouts come inside the Aflete App. A lot of personal trainers sell PDF / Excel documents. My workouts come complete with tracking, videos for most exercises, weight tracking, notes and so much more.

Can I do the plans at home?

All my plans are gym based.

How can I pay for the plans?

You can pay via card or PayPal.

My card keeps getting declined

In most cases, your card being declined is due to your bank rejecting the payment. This is because they may not recognise the influencer's domain. Try using a new card or ring your bank to tell them that you are making the transaction and then try again.

How do I reset my workout progress?

You can reset each workout individually in the app. Go to the completed workout and click the restart button on the top right.

How do I get the workout tracking and videos?

Download the AFLETE App from the App Store and log in with the same details as you did when completing the order. Your workouts will automatically be added to your account and you will see them in the first tab inside the app.

I have not received my confirmation email?

Please wait up to 24 hours for your confirmation email. Often it can go straight into your junk and spam folder, so make sure you check there first. If you still have not received your email please get in touch at team@aflete.com

My email already exists but I don’t know the password

You can reset your password here > here

I don’t remember my login, what do I do?

Your login is the email you used if you have previously purchased anything from us or if you have used our AFLETE app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see previous FAQs. If you still have issues please get in touch at team@aflete.com

I don’t have access to my order on the app

First, please make sure you are logged in with the exact same email as you used when purchasing the guide. This is the same email where you received your confirmation email. Please double check this as in most cases people use a different email address to buy and another to sign up to the app. If you still can’t see your order, please get in touch with our support including your payment confirmation so that we can resolve this issue for you.

How do I reset my password?

Click the "reset your password" button on the login section of the app.

What is my login?

Your login is the same as the one you used when completing an order on one of our influencer websites. If you downloaded the app it is the login you used to sign up with.

Refunds and Returns

I don’t like my product, can I get a refund?

When you purchase any plan or digital product, you agree to no refunds as stated on the website. This is because the content is delivered instantly to the buyer and can be seen by the buyer.

    Refunds can only be given in the following circumstances:
  • If there was a technical issue and we can see that the content was never received by the buyer.
  • If the transaction was not a genuine transaction (card fraud etc.)
  • If there was a duplicate order or payment.

I haven’t received my guide yet?

You should be expecting your confirmation email within an hour. Please check your junk/spam emails for your dispatch email. You can also search for your email by simply searching for confirmation in your search toolbar. You can download the AFLETE app and sign in using the same email address you purchased the guide with to access the workouts. If you still have any issues, please contact my support team here: https://aflete.zendesk.com/hc/en-us/requests/new

I accidentally put in the wrong email address?

Please contact my support team, simply submit a request here: Please fill out your order number and email you used to make the purchase.

My card is blocking the payment?

You would need to contact your bank to authorise digital payments, as your bank could be rejecting your payment. You can also pay using PayPal. If the issues, still persist. Please submit a request to a member of my support team here: https://aflete.zendesk.com/hc/en-us/requests/new