FAQ

If you are having any problems please look through all FAQ below as most problems can easily be solved. If you are still experiencing any issues contact my support team by creating a ticket below and someone will get back to you. Thanks

Create Ticket

Orders & Payments

Where can I find your products? How can I place an order?

Just choose the category you are interested in from the main menu: “Products” for physical products like the You Glow Girl Lifting Belts, “Fitness Guides” for my workout plans, “Nutrition E-Book” for my Eat Healthy Recipes.

You can click “Shop Now” to read more details about each product and then use the “Add to Cart” button to select the ones you would like to purchase. Once you are done shopping, just select your Cart from the main menu and click “Buy” to proceed to the checkout page and place your order.

Is there a bundle offer?

Yes, there are a few guide bundles available which you can find on the “Bundles” page. Bundles are already sold at a discounted price.

What methods of payment do you accept?

You can pay via Card (Visa, Mastercard), PayPal, Apple Pay and Google Pay.

I have enough money available so why won't my payment go through?

If you are using a card, quite often the issue is with your bank and the fact that you are making an international purchase / they may not recognise my domain. Please get in touch with them to resolve the issue or try using another card or payment method.

Problems in receiving your order or dispatch confirmation email?

Please check the email account used to complete your order. Your order confirmation email (as well as dispatch confirmation email if your order includes physical items) should be there. If you can’t find your email, please:

- Make sure you are checking the same email account you used for your order with us.

- Remember that confirmation emails may take up to 24 hours to reach your inbox.

- Try checking your junk / spam folders.

- Search your email account for “team@aflete.com”, “Hanna Öberg”, your order number, name of items purchased

Can I change my order?

We will unfortunately not be able to make any amendments to your order after you have placed it with us. Please double-check your order before completing your purchase.

What can I do if I entered the wrong delivery address?

Unfortunately, we cannot make any amendments to your address after your order has been placed. Please double-check your address during checkout as your order will be delivered there and you will be responsible for retrieving it.

If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for postage as we have incurred the cost sending you the order.

What can I do if I made a duplicate order?

Digital

If you have purchased the same digital product (e.g fitness guide) more than once, we can:

- refund you for the cost of any duplicate transactions using the same payment details and method you used to complete your purchase

- or offer you access to a different digital product of the same or lower price and, if necessary, refund you the price difference between the two products.

Physical

If you have purchased the same physical product (e.g. lifting belt) more than once please contact our team immediately by submitting a ticket and see if they can cancel the duplicate order for you. Please note that we cannot guarantee cancellation requests will be successful as this depends on the status of your order when your request is reviewed. It can take our team up to 48 hours to review your ticket and by then, your order might already be fully processed.


Products & Access

Are these your actual training guides?

Yes - My fitness guides are based on what I do myself and has helped me achieve my physique today.

Can I do the plans at home?

All my plans are gym based.

How will I receive my guide?

You get each guide in 2 formats. One is an eBook which will come to you via email as a PDF. Secondly through the Aflete app which contains all the workouts and videos.

How do I get the workout tracking and videos?

Download the Aflete App for free from the Apple App Store or Google Play Store and log in with the same details you used when completing your order. Your guides will automatically be added to your account and you will see them on the main app tab. Click “Start Workout” to see a list of your workouts included with your guide. Swipe left/right to browse through your available guides.

What is my login?

Your login is the email you used if you have previously purchased anything from us or if you have used our Aflete app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see following FAQs.

How do I reset my password?

You can click the "reset your password" button on the login section of the app. Alternatively, you can reset your password here.

I don’t have access to my order on the app

First, please make sure you are logged in with the exact same email that you used when purchasing your guide. This is the same email where you received your confirmation email.

Please double-check this as in most cases people use a different email address to buy and another to sign up to the app.

If you still can’t see your order, please get in touch with our support team including your payment confirmation so that we can locate the order and resolve this issue for you.

Will the plans ever expire after I have completed all the weeks?

No, you have lifetime access to the guides so they will never expire. You can complete them as many times as you like.

How do I reset my workout progress?

You can reset each workout individually in the app. Go to the completed workout and click the restart button on the top right. If you need to reset a whole guide, please contact us by submitting a support request from the bottom of this page.


Refunds & Returns

Can I exchange / return my physical order (e.g. lifting belt)?

Unfortunately, we cannot exchange or refund any physical products due to hygiene reasons. This is according to our terms and conditions.

Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.

We apologise for any inconvenience this may cause and thank you for your support.

Can I exchange / return my digital order (e.g. fitness guide)?

As digital content is instantly delivered to you when your order is placed, we cannot exchange or refund digital products. This is according to our terms and conditions.

What can I do if my product is faulty?

Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information: 

  • A full description of the fault
  • Photographic evidence attached

Please note issues of this nature need to be reported to us within 60 days.

Where can I find your terms and conditions?

You can see our T&C document here.