Shipping Information

Holiday Period Notice:

Please be advised our distribution centre will be closed from 25th-29th December. All orders placed in this time period will not start to be dispatched until the distribution centre re-opens on the 30th December 2019, therefore there may be up to a 7 day delay in addition to the below shipping guidelines for you to receive your order. Thank you for your patience!

Please note: All deliveries are handled by shipping couriers. Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.

Please ensure that your address is correct at checkout.

Any failed deliveries will be cancelled.

In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.

Shipping costs:


Tracked: GBP 3.50 - (Delivered within 2-3 working days of being dispatched)


Untracked: EUR 5.00 - (Delivered within 12-15 working days of being dispatched)

Tracked: EUR 10.00 - (Delivered within 7-10 working days of being dispatched)


Untracked: USD 6.00 - (Delivered within 15-20 working days of being dispatched)

Tracked: USD 11.00 - (Delivered within 8-10 working days of being dispatched)

Rest of the World:

(Delivered within 20 working days of being dispatched)

Untracked: GBP 6.50 - EUR 7.40 - USD 8.60

Tracked: GBP 10.00 - EUR 11.35 - USD 13.20

Import Duty and Tariff

When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.

Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.

Problems in receiving your order?

Where is my order or has it been dispatched?

Please check the email account used to purchase your item/s to find the dispatch confirmation email.

If you can’t find your email, try the following:

  1. Check your junk/ spam folders
  2. Search your email for, Hanna Öberg, your order number, name of items purchased.

Why is my item taking longer than specified?

All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.

  1. Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
  2. If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
  3. International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.

My order has been dispatched and not arrived?

If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.

My tracking number is not working or saying pending?

Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.

Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.

If you are based outside of the U.K. your delivery is passed on to your local delivery service such as USA>USPS.

Delivery Updates

You will be able to see the status on the tracking number.

Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.

If you have any other questions, please check FAQ